Before I can get into why you need Voice Central, you need to understand Google Voice. As a current beta user (because I used its predecessor), let me try to explain it. Remember the freedom you felt when you signed up for something like Gmail and could suddenly have email that you could check from any computer and it could forward on to a private email address based on search criteria and such? Email became both portable and powerful. Well a company came along, Grand Central (later purchased by Google and renamed Google Voice), that did the same kind of things with your phone. Instead of just having a number assigned to your specific device and location, the number was assigned to the person. You can give out your Google Voice number and your home, work, and/or cell numbers remain private. As those other numbers change, you don’t have to contact everyone you know with the change. Depending on the categories in which you place a contact, they only reach you at certain numbers that you define or at *any* of your numbers. People don’t have to guess what number to call you at. They call *you* and Google Voice calls your specified numbers. You can even set it up so that the number calls all your numbers and you just pick up the call at which ever one you are at. If you pick it up at work and need to leave for home, you can transfer the call to your cell, talk on the way to the house, then transfer the call to your home phone. As if this were not enough, you can screen your calls and, depending on who it is, answer it, dump them to voice mail, record the call, or even block calls from certain numbers. And to quote the late Billy Mays, “But wait! There’s more!” Voice mails left at your number are transcribed and sent to you via SMS or email, you can send and receive SMS messages at your number, and these SMS and voice messages can be searched just like past emails can be with Gmail. You can use Google Voice to initiate calls as well. Domestic calls are free, and international ones are cheap. Just tell it who you wish to call. It calls your designated numbers, you pick up, and it then connects you to the number you are calling. They get your Google Voice number on their caller ID and not your private personal number. You can even use the service to conference in up to four calls together or set up a call widget on a web site so that a visitor can put in their phone number and it will connect them with you without them knowing your number. Finally, when you sign up (as soon as it gets out of beta) you can select a nice number that is easy to remember. For example, my number is my area code, a 223 prefix, and my four-digit birthday. And it’s mine for life. For a video overview of what all it does, check out this YouTube link. If you are not a Google Voice user and want an invite, they are going out now. Sign up for one here.
Enough about Google Voice though. If you, as a prior Grand Central user or future Google Voice user, have access to the service, Voice Central is “the iPhone app for that”. It is an iPhone interface to your Google Voice account. With it, you can initiate calls to people in your iPhone address book, listen to your voice mail, view a history of your calls and text messages, and does all this without some of the issues associated with a similar product. The nice thing about this product is that it lets you send and receive text messages to someone without giving them your cell phone number. They get your Google Voice number. This, in effect, allows you to send text messages from a land line (like your home or office) because if they call you back, it can ring there. Of course the SMS text messages are actually delivered to your cell phone (as defined in your Google Voice setup), but can also be read and responded to online. There is something to note though in how this works. Since Google Voice is acting as a go-between in these SMS exchanges, you are sending messages to them, and it is forwarded to your intended recipient. This means that Google Voice sets up a unique number for that person for this purpose. When you get a response from them, it comes from this unique number and the SMS response is preceded with their name as you have it in your Google contacts. Your message to them is from your Google Voice number, and their to you is from a Google Voice number assigned to their number. If you call it, it forwards to their cell (the one you sent the SMS to) and shows up as having come from your Google Voice number. As Google explains it, “When you send an SMS through Google Voice, the SMS appears to be sent from your Google number. When someone sends an SMS to your Google number, and it’s forwarded to your mobile phone, it won’t appear as from the sender’s actual number (e.g., the SMS may appear from 1-406-xxx-xxxx). This is so that when you reply to the 1-406-xxx-xxxx number from your phone, the SMS you send appears to be sent from your Google number and will be saved in your Google Voice inbox.“ While this seems a bit confusing, it is seamless and isn’t really the fault of the Voice Central iPhone app. It’s just the way Google Voice is set up.
There are two things I wish this app did that it doesn’t do. I wish there was an option to sync your iTunes contacts to your Google Voice contacts, and I wish that you could access those online contacts to configure what group(s) they belong to and how they reach you. I’m not sure that the Google api allows for that though. Perhaps one day Google itself will come out with a interface to do that. Until then, this is the best we have.
This app is $2.99 in the iTunes app store. If you are usually at a PC, you can probably get by with the web interface to Google Voice. But if you are mobile a lot an rely on your iPhone, this app is highly recommended. So go sign up for a Google Voice invite and, if you find yourself hooked on all it has to offer, check out Voice Central.